Customer Service Representative at Cheney Door Company

Salina, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Assistance, Marketing Assistance, Phone Etiquette, Issue Resolution, Order Placement, Product Recommendation, Service Scheduling, Administrative Support, Microsoft Office Suite, Teams, Outlook Email, Teamwork, Prioritization, Communication, Attention To Detail

Industry

Telecommunications

Description

Description Title: Customer Service Representative Reports to: Branch Manager Job Type: Full-Time Location: Salina, KS Come join our team and open the door to an amazing career at Cheney Door Company! We have an immediate need for a Customer Service Representative at our Salina, KS location. Cheney Door Company is one of Kansas’ largest garage door companies. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs. Embark on a rewarding career where your contributions will shape the future of this leading industry. Together, let's build a future without compromise. Summary The Customer Service Representative is the primary liaison between Outside Sales, Outside Service and the inside office. This office position provides service, sales, & marketing assistance to the entire company. You will be the primary point of contact for our customers, delivering exceptional service and support across various communication channels, including phone, email, and live chat. Your role will involve addressing customer inquiries, resolving issues, and providing information about our products & services in a professional and empathetic manner. This role is essential in maintaining the company's reputation for outstanding customer service and ensuring that our customers have a positive experience with every interaction. Duties · Answering phone calls - this position is first in line to answer phones during standard business hours of 8am to 5pm. · Handling basic customer service inquiries and effectively resolving issues or escalating them to the appropriate personnel. · Helping customers place orders and recommending best products and/or services to fulfill their needs. · Scheduling service requests from customers and confirming appointments. · Maintaining a thorough understanding of all company products & services to provide accurate information and guidance to customers. · Collaborating with other administrative staff to ensure smooth office operations and customer & client satisfaction. · Assisting walk-in customers with inquiries and orders for parts over the counter. · Conduct follow-up calls to customers to ensure satisfaction and address any concerns. · Assist with filing and other administrative tasks as needed to support office operations. Qualifications · High school diploma or equivalent (GED). · Must have reliable transportation to and from work. · At least one year experience in customer service role. · Experience in handling incoming orders, processing shipments, and ensuring timely delivery. · Proficiency in scheduling appointments and managing service requests from customers. · Skilled in Microsoft Office Suite, Teams, and Outlook Email Skills · Teamwork-centric mindset with a collaborative attitude towards achieving department and company goals. · Ability to prioritize tasks and meet deadlines in a fast-paced environment. · Excellent interpersonal and communication skills to interact with customers professionally and handle customer inquiries effectively. · Attention to detail and organizational skills. · Order processing and shipment management. · Appointment scheduling and time management proficiency. · Excellent problem-solving abilities. · Logistical support and coordination capabilities. Work Conditions · Climate controlled, office environment · Continuous sitting at workstation as well as frequently moving throughout office and warehouse/operational spaces. · Repetitive hand and wrist motion, use of computers and internal office equipment Benefits We are proud to offer a robust benefits package to our team members including: · Competitive pay · Medical, dental, and vision insurance with multiple plan options · Short- and Long-Term Disability · Employer-paid Life Insurance with buy-up options · Accident Care · Hospital Indemnity · 401(k) with employer match · Generous Paid Time Off (PTO) · Paid holidays · Team Member Recognition & Reward Programs · Employee discount on products & services Core Values At Cheney Company Door, we base our actions on the following core values and request the same from all team members: · Teamwork – we operate as a team and succeed together. · Grit – we have the courage, strength, and character to persevere. · Sincerity – we are transparent and trustworthy. · Development – we strive for continuous improvement, both professionally and personally We are an (EOE) Equal Opportunity Employer.

Responsibilities

The Customer Service Representative acts as the primary liaison between sales, service, and the office, providing essential service, sales, and marketing assistance to the entire company. Key duties include answering phones, handling customer inquiries, scheduling service requests, assisting walk-in customers, and maintaining product knowledge.