Customer Service Representative at Chubb

Readington Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Quoting, Policy Issuance, Endorsements, Renewal Policies, Technical Content, Problem Solving, Decision Making, System Navigation, Product Knowledge, Cross Selling, Productivity Maintenance, Team Collaboration, Accuracy, Multi-tasking, Professionalism

Industry

Insurance

Description

* Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage * Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment * Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner * Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller * Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) * Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries * Maintain established levels of productivity, service, and quality standards within a fast-paced call center * Works collaboratively with team members, and business partners to provide a quality experience for our agents * Responsible for cross selling coverage to round out accounts * Ability to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; work overtime as needed * Complete additional tasks and other projects/duties as assigned Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Responsibilities

The representative will handle phone quoting, issuance, endorsements, and renewal policies for personal lines insurance coverage while providing superior customer service in a high-volume contact center. Responsibilities also include efficiently resolving agent requests, maintaining productivity standards, and cross-selling coverage to round out accounts.