Customer Service Representative at City Facilities Management UK
Glasgow, Scotland, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

12 Sep, 25

Salary

24360.0

Posted On

13 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

Salary £24,360.00
Location Glasgow Head Office
Shift Pattern Days
This is a permanent, full time vacancy that will close in 14 days at 23:59 BST.

QUALIFICATIONS / EXPERIENCE:

Experience in a similar customer service-based role is desirable but not essential.

Responsibilities
  • Ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
  • Ensure the accurate input of data and the completion of all relevant fields throughout each call.
  • Liaise with Engineers in order to prioritise calls enabling swift response times.
  • Manage after call activities to effectively manage workload and service levels.
  • Communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues.
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