CUSTOMER SERVICE REPRESENTATIVE

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.
Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at www.belleville.ca
Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individuals to join our People & Corporate Services Department as a Customer Service Representative.
Position Type: Permanent Full Time
Number of Positions: One (1)
Department: People & Corporate Services Department
File Number: SV25-102
Location: City Hall (169 Front Street, Belleville, ON)
Hours: 35 hours/week, Monday to Friday 8:30 AM to 4:30 PM
Employee Group: Union - CUPE
Salary: $28.35 - $32.58 per hour
Closing Date: Thursday, September 4, 2025 at 4:30 PM

EDUCATION/SPECIALIZED TRAINING/SKILLS:

Minimum Qualifications:

• Minimum 2-year post-secondary education in business or office administration, or related

Preferred Qualifications:

• Excellent interpersonal skills, ability to communicate effectively with staff and the public and express ideas clearly and effectively both verbally and in writing
• Microsoft Office experience preferred

WORK EXPERIENCE:

Minimum Qualifications:

• Minimum 2 years office experience with 6 - 12 months’ relevant switchboard/reception experience required
• Experience in customer service skills with sound judgement, tact and discretion and the ability to communicate clearly with the public in person and on the phone
• Ability to handle complaints
• Demonstrated experience using computers and applicable software
• Previous experience working with confidential material
• Strong organizational skills
• Ability to work with multiple competing demands and deadlines

Preferred Qualifications:

• Previous Municipal Government or Court/Provincial Offences administration experience
• Working knowledge of the Provincial Offences Act
• Experience with postage/mailroom equipment
• Cash handling and reconciliation/balancing experience

PURPOSE AND SCOPE:

Act as the first point of contact for all callers to the City’s main switchboard and provide information in response to general inquiries. Provide customer service and assist the public with complaints and queries relating to parking violations, parking permits and parking enforcement policies. Maintain the Parking Information System and related records and generate various reports associated with the processing and collection of payments for parking tickets including notices of default and other legislative procedures. Act as the alternate to the primary City Hall Receptionist.

DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service as the first point of contact for all callers and visitors to City Hall
• Operate and answer multi-line switchboard and respond to general inquiries from the public, screen and forward calls to others in the organization as appropriate
• Interact with the public and provide information and assistance in a polite and efficient manner both in person and on the phone
• Assist the public with concerns and queries related to parking services.
• Relay information to parking services personnel in the field
• Input parking ticket data daily
• Reconcile parking ticket payments made on-line and by mail/drop-box
• Process parking tickets and prepare related documents, correspondence reports, and other notices in connection with parking tickets and ensure all legislated deadlines are adhered to
• Maintain computerized and manual lists and files of parking permit holders, issue monthly permits and prepare notices and correspondence as required
• Provide back-up on a regular basis to the primary City Hall Receptionist including processing all incoming and outgoing mail, faxes, deliveries etc.
  Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.