Customer Service Representative at City of Parramatta External Careers Site

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

78199.9

Posted On

02 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Centre Operations, Stakeholder Management, Communication, Organisational Skills, Prioritisation, Relationship Building, Conflict Resolution

Industry

Government Administration

Description

At a glance * Work type: 35 hours per week * Salary: From $78, 199.90 plus 12% superannuation. * Employment Type: Permanent Full Time. * Closing date: 9pm, Sunday 14 June 2026 The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable. About the role This position is responsible for working as a member of the Customer Contact Centre Team to meet and improve customer and stakeholder service delivery and respond to customer enquiries and requests in a professional and timely manner On a daily basis you will: * Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels. * Responding to customer enquiries and requests in a professional and timely manner * Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer’s satisfaction without requiring escalation * Using Council specific systems to administrate transactions on behalf of internal and external customers * Contribute to the building of successful partnerships with customers and service providers About You The successful candidate should have minimum 1-2 years' experience in Customer Service Experience in a Call Centre environment. You will also bring: * HSC or Equivalent Experience * The ability to provide information to clients, communicate in the workplace and work effectively in a Contact Centre environment * The ability to work effectively with others to provide quality customer service, fulfill customer requests and create customer relationships * Strong organisational skills and the ability to prioritise own workload What’s on offer We are offering a full-time permanent opportunity, with an attractive remuneration from $78, 199.90 plus 12% superannuation. In addition, City of Parramatta also offer excellent employee benefits which include: * A range of flexible work arrangements including hybrid WFH arrangements * 14 weeks paid parental leave * Access to Long Service Leave after 5 years * Central Parramatta location (Public transport at our door, discounted parking) * Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year) * Learning and development opportunities * Health and Wellbeing programs (Fitness Passport, flu shots, etc.) Want to know more? Further information regarding the requirements of this role can be found in the attached Position Description [https://copauehrmspd.blob.core.windows.net/pds/Customer Service Representative (Gd 6) - Jan 18.pdf]. Review our Values Flyer [https://copauehrmspd.blob.core.windows.net/pds/3965_Parramatta Values_1pager (1).pdf] [https://copauehrmspd.blob.core.windows.net/pds/Our Values and Behaviours (1).pdf]which outlines Council's core values and behaviours. Alternatively for a confidential discussion please contact Bec Reel on email rreel@cityofparramatta.nsw.gov.au [rreel@cityofparramatta.nsw.gov.au] How to apply Candidates MUST apply online. Please submit your resume and attach a Cover Letter addressing the requirements of this role. Applications close 9pm, Sunday 14 June and will not be accepted through any other medium. This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.  The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result. Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

Responsibilities

The role involves working within the Customer Contact Centre Team to handle customer enquiries and requests professionally across various channels. The representative is responsible for resolving 80% of contacts without escalation and using Council systems to administrate transactions.