COME JOIN OUR GROWING TEAM!

Eastside Collision Repairs on Marion is not just an auto-body shop, we are your “One Stop Shop” for anything automotive-related. We’ve got a great team that specializes not only in Collision repairs but also in automotive maintenance, diagnostic and private repairs. We are a very busy locally family-owned shop with many opportunities to grow with an amazing group of people.

EASTSIDE COLLISION REPAIRS IS LOOKING FOR AN EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE.

The successful candidate will act as our first point of contact for customers entering our shop.
This position is responsible for establishing and managing positive customer relationships, along with explaining repair details and costs of estimates or insurance claims with them. The right candidate must be a reliable, hard-working individual who has a high level of attention to detail with the ability to work independently and efficiently while being focused on overall customer satisfaction and needs.
This position is a hourly paid full-time position, which includes rotating shift every third week! Monday to Friday 8:00 am - 4:30 pm with every 3rd week at the 9:00 am - 5:30 pm schedule.

EXPERIENCE AND REQUIRED SKILLS

• Required: Experience using Mitchell Connect.
• Required: Experience using Repair Centre.
• Required: Minimum 2 years in Customer Service in the Automotive Industry.
• Required: Knowledge of MPI claims processing and procedures.
• Required: Knowledge of processing payments.
• Required: Some knowledge of Microsoft Office.

QUALIFICATIONS, WORK CONDITIONS AND REQUIREMENTS

• Able to provide excellent customer service to our customers, even in high-stress periods.
• Able to address dissatisfied customers in a professional manner.
• Able to multi-task.
• Ability to work independently or within a team.
• Strong communication skills, and ability to listen carefully to the needs of our customers.
• Excellent problem-solving skills.
• High attention to detail, proven time management, and organizational skills.
• Excellent interpersonal skills.
• Advanced decision-making skills.
• Ability to prioritize and maintain professionalism during high-volume periods.
• Ability to work in a fast-paced environment.
• Able to lift a minimum of 30 lbs.

• Be a positive and attentive first impression by greeting customers as they walk in or call in over the phone and identifying what services they require.
• Answering phones, and emails and responding to incoming text requests.
• Listening carefully to the customer’s needs and concerns.
• Collecting customer and vehicle information.
• Downloading MPI or other insurance company claims.
• Creating work orders/invoices.
• Carefully proofing and pre-closing Repair Orders and invoicing our customer accounts.
• Collecting money owed and signatures.
• Maintaining communication and updating customers throughout their repair process.
• Handling complaints and minor issues.
• Building the best overall customer experience.
• Cultivate and build positive customer feedback and reviews.
• Basic phone, clerical and computer duties.