Une version en anglais suit
Corporation canadienne d’assistance internationale (Assistenza International) est le plus important fournisseur de services en marque blanche (à valeur ajoutée) au Canada. Depuis plus de 30 ans, Assistenza répond aux besoins de ses clients, 24 heures sur 24 et 365 jours par année. Nous nous distinguons par notre profonde compréhension des différences culturelles de chaque province et par notre satisfaction des besoins spécifiques des clients. Nous nous efforçons de fournir des soins authentiques et d’aider les gens, que ce soit en français, en anglais ou dans une multitude d’autres langues le cas échéant. Nous veillons à ce que chaque appelant reçoive le même excellent service.

SCHEDULE: 8-HOUR OR 10-HOUR SHIFTS ON WEEKEND AND THREE SHIFTS ON WEEKDAYS.

Job Type: Full-time
Pay: From $18.00 per hour

Benefits:

• Casual dress
• Company events
• Paid time off

Application question(s):

• Are you looking for a full time position (40 hours)?
• Do you have any restrictions to work or you can work anytime? Are you fully available during the week daytime and evening as well as weekends?
• Are you perfectly bilingual?

Work Location: In perso

THE ROLE

We are seeking a Claims Agent to join our team and represent Assistenza as our front-line, receiving incoming calls to set up new claims. The claims agents at our call center are responsible for documenting and dispatching new claims requests to claims adjusters.

THE TASKS

Our claims agents identify the caller’s account, and the reason for their call (home claim, vehicle claim or general inquiry). The claims agents create the policy holder’s profile and gather the caller’s information. Once the subject of the call and details have been collected, the caller must be advised of the next steps to expect when filing a claim. The claims agent will be expected to follow protocol for each account/contract. Calls come from clients from across Canada and the United States.