Customer Service Representative - Claims at AXA Insurance dac

Derry/Londonderry, Northern Ireland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

24655.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Claims Management, Case Processing, Technical Skills, PC Literacy, Communication Skills

Industry

Insurance

Description

Put the care into your career.... and join our Derry Claims Team! Based in the AXA Customer Contact Centre in Derry, you’ll receive all the support you need to develop a rewarding career with AXA, using new digitized software to handle claims issues. Competitive salary, hybrid working and full training provided. If you come from a customer facing role and possess strong customer service skills, this is a great role for someone who wants a career change within a different sector. If you have previous construction or surveying experience, this role offers an excellent opportunity to leverage your technical skills and transition into a dynamic new sector. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry event You will be offered a starting salary of £24,655 and career progression with salary increase within 6 months with us! You will also receive the opportunity to earn a performance related bonus. Generous pension contribution, staff discount on motor & home insurance, generous holidays, wellbeing initiatives for you and your family and more. How you’ll make a difference: · Accurate and timely completion of case notes/logs/diaries for each customer Deployment of cases to appropriate and approved suppliers · Ensure that customer expectations are met and exceeded on every call to successfully complete every case · Process cases in accordance with department procedures and agreed authority levels · Full ownership and accountability of the claims you are involved in managing · Support call handling activity in other areas during times of high demand · 5 GCSEs including English & Maths (Essential) · 6 months Customer Service Experience (Essential) · APA Qualification or higher(Desirable) · Previous construction or surveying experience (Desirable) · PC literate - basic PC skills are essential, although you’ll be trained on our insurance-specific software packages as part of your training programme As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

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Responsibilities

You will be responsible for the accurate and timely completion of case notes and ensuring customer expectations are met on every call. Full ownership and accountability of the claims you manage is expected.