Customer Service Representative (Clerk 3)
at Province of Nova Scotia
Halifax, NS B3N 1Y7, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Jan, 2025 | USD 3368 Monthly | 17 Jan, 2025 | 4 year(s) or above | Regulations,Government Programs,Customer Service,Legislation,Training,Confidentiality,Outlook,Communication Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Department: Service Nova Scotia
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 30-Jan-25 (Applications are accepted until 11:59 PM Atlantic Time)
ABOUT US
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians.
As the Customer Service Representative, you are the face and voice of the Province of Nova Scotia. As such, you are responsible for delivering programs and services to meet the needs of our clients and the public good.
QUALIFICATIONS AND EXPERIENCE
Four years customer service experience (in person and/or over the telephone) or the equivalent combination of training and experience may be acceptable.
The successful candidate must be able to provide quality customer service over the telephone on a continuous basis and work cooperatively in a team setting. They must have strong communication skills (verbal and written) and the ability to understand and explain government programs, policies, procedures and legislation. The incumbent must also have the ability to diplomatically deal with members of the public and maintain confidentiality as well as analyze problems and provide solutions while working in a fast paced environment.
The incumbent should be comfortable using the Internet and other web based applications such as the Registry of Motor Vehicles, Vital Statistics (VISyONS) and Property Online applications as well as software applications such as AMANDA, REGIS and Outlook.
A working knowledge of the programs, policies, acts and regulations administered by Service Nova Scotia is considered an asset.
Note: Contact Centre hours of operation are 8:30 a.m. to 4:30 p.m. Monday – Friday. Successful candidates must be available to work during these hours of operation.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:4.0Max:9.0 year(s)
Outsourcing/Offshoring
Customer Service
Graduate
Proficient
1
Halifax, NS B3N 1Y7, Canada
