Customer Service Representative - Client Relations - Knoxville, TN at Edfinancial Services LLC

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

17.75

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Client Relations, Communication, Problem Solving, Teamwork, Regulatory Knowledge, Data Confidentiality, Loan Knowledge, Performance Metrics, Training, Adaptability, Time Management, Proactivity, Work Schedule Adherence, System Enhancements, Quality Assurance

Industry

Higher Education

Description

Description ***Competitive Pay starting at 17.75 per hour PLUS and additional $4.93 hourly fringe benefit!*** Visit www.Ed.Careers.com to learn more about our history, read about our company culture, and review testimonials from our current employees. Class Start Date: November 3, 2025 This position involves receiving inbound calls and making outbound calls to current customers, utilizing provided scripts and information to promote our products and services effectively. Responsible for addressing customer inquiries, providing accurate information, and resolving issues promptly and professionally. Assist customers on both inbound or outbound attempts in accordance with all applicable state and federal regulations and Edfinancial Services policies and procedures. Uses sound judgment and training provided to support customer inquiries. Contribute to and promote a team-oriented quality work environment. Requirements This is an ON-SITE position - Possibility of remote work after a minimum of 6 months consistently meeting performance metrics and meeting work from home requirements. Maintain a positive on-site work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management. Responsible for the security of workstation and work area regarding the confidentiality of the data and the systems. The position requires a 5c level access to Edfinancial’ s information system. All employees are expected to represent the company and its interests in a positive, professional manner inside and outside of the corporate environment. Maintain a high-level of knowledge of all loan phases, from pre-loan thru pay-off, including ability to analyze complex and detailed information regarding customers invoice, payment, and loan status questions; maintain knowledge of federal and regulatory issues, and Edfinancial rules and regulations. Maintain certifications for specialized training and complete annual refresher courses in each topic. Based on company needs, employees may be crossed trained in specialty queues within the department as well as during peak times within other areas of the organization. Remain up to date on system enhancements and changes to determine best way to assist borrowers. Adhere to assigned schedule to assist with outbound calls, Inbound calls, incoming chats, emails, or a combination of skills. Ensure that department goals and expectations are met on a daily and monthly basis. Be proactive and discuss with management strategies to improve job performance. Read the training materials and utilize resources provided by department and company. Work overtime based on business and department needs. Other duties deemed necessary. Effective April 1st, 2025, our hours of operation will be as follows: Monday - 8am - 11pm Est Tuesday - Friday - 8am to 9pm Est Saturday - 10am - 2pm Est This position requires open availability, and schedules are assigned based on business need. #ZR

Responsibilities

The Customer Service Representative is responsible for receiving and making calls to customers, addressing inquiries, and resolving issues. They must utilize provided scripts and maintain a high level of knowledge regarding loan phases and company policies.