The Role

You will play an important part in the patient journey, helping ensure every patient feels welcome, understood and confident about taking the next step.

Your responsibilities will include:

• Building rapport with patients, particularly over the phone.

• Understanding patient needs and explaining our services.

• Communicating the value of a hearing assessment.

• Confidently handling questions, concerns and objections.

• Converting enquiries into confirmed appointments and following up appropriately.

• Building positive patient relationships and supporting an excellent patient experience.

• Working closely with our audiologists and supporting clinic operations.

What We're Looking For

Your personality, attitude and ability to connect with people are more important than your previous job title.

You may have experience in healthcare, customer service, hospitality, sales, reception or another people-focused role.

Ideally, you will be:

• Warm, confident and naturally engaging.

• An excellent communicator, both face-to-face and over the phone.

• Persuasive without being pushy.

• Comfortable discussing healthcare services and fees.