Customer Service Representative at CLS Catering Services Ltd
Mississauga, ON, Canada -
Full Time


Start Date

Immediate

Expiry Date

14 Nov, 25

Salary

22.8

Posted On

15 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

English, Customer Service, Life Insurance, Controlled Environments, Dental Care, Disability Insurance, Secondary Education

Industry

Hospitality

Description

Join the CLS Catering Services Team! CLS Catering Services Ltd. is a joint venture of LSG Sky Chefs and Cathay Pacific Airways Ltd., a leader in airline catering and a provider of integrated services solutions. These include catering, packaged food solutions, convenience retail, airport lounge catering, home delivery and aviation security services. The company’s extensive know-how in culinary excellence and logistics has led to its’ successful entry in adjacent markets, such as train services and retail. Today, LSG Sky Chefs delivers over 308 million meals a year and is present at 131 locations in 49 countries. CLS operates from Vancouver, Calgary and Toronto airports and has been an industry leader in Canada for over 20 years.

QUALIFICATIONS:

  • Post-secondary education required.
  • 2 years of customer service experience required.
  • Must be fluent in English.
  • Valid Class G driver’s license required.
  • Ability to work in temperature controlled environments for duration of shift.
  • Ability to multi-task and work in a fast paced environment.
  • Basic knowledge on MS Office.
  • Effective problem solving skills.
  • Must be able to work in a cold environment, 0 to 4 degrees.
  • Must be able to lift heavy weight, up to 50 lbs
  • Must be reliable, professional and presentable.
  • Excellent customer relations skills.
    Job Types: Full-time, Permanent
    Pay: $22.80 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking

Education:

  • Bachelor’s Degree (required)

Experience:

  • Customer service: 2 years (required)

Work Location: In perso

Responsibilities
  • Quality and/or quantity inspections of each class meal counts and ensure quantities boarded match invoice.
  • Random samples of meal tray set-ups including Entrée’s, Crew meals, and Special meals.
  • Organize all airline catering requirement items by flight number in the holding area.
  • Advise Supervisors of any product or equipment shortages that exist.
  • Complete catering requirement “check list” form for each flight number checked.
  • Dispatch flight to transportation Drivers/Loaders to ensure complete flight loaded.
  • Visit Customer aircraft and brief Crew on meal count quantities and locations.
  • Assist Crew with any catering related issues.
  • Assist local Customer ground staff with any catering related issues.
  • Assist Drivers with any loading questions.
  • Other duties as assigned.
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