We are looking for a Customer Services Advisor in our fantastic Employee-Owned organisation.
This role’s responsibility is to resolve and process a range of customer enquiries at first point of contact, identifying and understanding customer needs and providing a high-quality service that enhances the customers’ experience and loyalty. It will also support our ongoing initiatives and projects.

Key responsibilities and Accountabilities:

• Provide advice and information to customers and staff as the first point of contact, putting customers first and building trust.
• Proactively identify the best solutions for each customer that will also create value for the Company and actively develop the brand.
• Accurately and efficiently process bookings, invoices and payments using the appropriate Company systems and procedures.
• Collate and input information onto database/spreadsheets as required. To support our ongoing initiative regarding the management of sub-contracting and broker projects. To support and develop our network of subcontractors along with delivering service excellence in line with customer service level requirements.
• Maintain records; produce accurate documentation, regular statistical information and management reports.
• Deal effectively with customer complaints, resolving them empathetically and to the customers’ satisfaction
• Be aware of and follow Coastal Recycling policies and procedures, with particular attention to standards of customer service, health and safety, and equality and diversity

Benefits:

• Tax-free Profit share bonuses as an Employee Owned business - dependent on the profitability of the Group in any given financial period
• 25 days annual leave, rising to 27 days after 2 years and 30 days after 5 years service
• Staff events
• Life insurance
• Cycle to work scheme
• Free Employee assistance programme
• On-site parking
• £50 Birthday Voucher, £100 on special birthdays

Job Hours:

• Monday to Friday, 40 hours per week

Job Type: Full-time
Pay: £26,733.48 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Life insurance
• On-site parking
• Profit sharing
• Sick pay

Ability to commute/relocate:

• Exeter, EX2 8PW: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Provide advice and information to customers and staff as the first point of contact, putting customers first and building trust.
• Proactively identify the best solutions for each customer that will also create value for the Company and actively develop the brand.
• Accurately and efficiently process bookings, invoices and payments using the appropriate Company systems and procedures.
• Collate and input information onto database/spreadsheets as required. To support our ongoing initiative regarding the management of sub-contracting and broker projects. To support and develop our network of subcontractors along with delivering service excellence in line with customer service level requirements.
• Maintain records; produce accurate documentation, regular statistical information and management reports.
• Deal effectively with customer complaints, resolving them empathetically and to the customers’ satisfaction
• Be aware of and follow Coastal Recycling policies and procedures, with particular attention to standards of customer service, health and safety, and equality and diversit