Customer Service Representative at COFREIGHT INC

Citrus Park, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

21.0

Posted On

09 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Conflict Resolution, Multitasking, Microsoft Office Suite, CRM Systems, Logistics Coordination, Written Communication, Verbal Communication

Industry

International Trade and Development

Description

Description We are seeking a reliable and friendly Customer Service Representative (CSR) to join our transportation team. The ideal candidate will be responsible for providing exceptional service to customers, addressing inquiries, handling issues related to transportation services, and ensuring smooth and efficient operations. As a CSR in the transportation industry, you will interact with customers through various communication channels, such as phone, email, and online platforms, to resolve issues and provide helpful solutions. Schedule: 1st shift 11:00am - 7:30pm Pay: $21hr Key Responsibilities: Answer customer inquiries regarding transportation schedules, routes, and service availability. Assist customers with booking, rescheduling, or canceling transportation services. Provide real-time updates to customers regarding delays, cancellations, and any changes to scheduled services. Resolve complaints or issues related to transportation services, such as delivery delays, damages, or scheduling conflicts, ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions in the company database. Collaborate with drivers, dispatch teams, and other departments to coordinate logistics and ensure timely service. Process and track customer orders, payments, and refunds as necessary. Provide information about company policies, terms, and conditions to customers. Follow up with customers to ensure that issues are resolved and that they are satisfied with the service received. Assist in resolving billing issues and provide explanations for any discrepancies. Monitor transportation routes and communicate with drivers to ensure efficiency and accuracy. Stay updated on company services, transportation policies, and changes in operational procedures. BENEFITS Medical insurance Dental insurance Vision insurance Paid Time Off Requirements High school diploma or equivalent; some college education is a plus. Previous customer service experience, preferably in the transportation, logistics, or travel industry. Strong verbal and written communication skills. Excellent problem-solving and conflict-resolution abilities. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with customer service software or CRM systems is preferred.

Responsibilities

The representative will handle customer inquiries, bookings, and real-time updates regarding transportation services. They are also responsible for resolving complaints and coordinating logistics with drivers and dispatch teams.