Customer Service Representative - Collections at Creditech Inc

Bangor, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

17.48

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Collections, Communication Skills, Analytical Skills, Problem-Solving, Computer Skills, Keyboarding Skills, Emotional Management, Situation Analysis, Willingness to Learn

Industry

Financial Services

Description

Description Creditech delivers comprehensive collections services supported by proprietary technology to help clients meet their compensation and recovery goals. We specialize in municipal, medical, and utility collections, and pride ourselves on providing high-quality, respectful customer care. We are currently seeking a Customer Service Representative to join our Collections team. If you are skilled at navigating sensitive conversations and enjoy helping others, this role may be for you! WHAT YOU’LL DO: The Customer Service Representative in our Collections department will use strong communication and analytical skills to resolve account-related inquiries while adhering to legal requirements and company policies in a fast-paced collections environment. Additional responsibilities include: Manage and work assigned collection accounts using internal systems, including initiating outbound calls, responding to inquiries, sending correspondence, and updating account information. Handle inbound calls and consumer requests professionally while maintaining accurate notes and account statuses until resolution or escalation. Support team operations by meeting scheduling expectations, assisting with training new employees, and performing other duties as assigned. SCHEDULE + WORK ENVIRONMENT: Schedule: Full-time Schedule: Monday - Friday, 8:00 am - 4:30 pm Once released from training (~3-4 months), once per week: 9:30 am - 6:00 pm Location: On-site in our Bangor, PA office Flexibility: Once released from training (~3-4 months), hybrid (office/remote) schedule is available based on performance and business needed PAY + BENEFITS: Pay Rate: $17.48/hour + monthly incentive opportunities! Medical, Dental, Vision & Life Insurance Paid Time Off - Holidays, Vacation, Sick, and Personal Time! Wellness Program including physical, emotional, and financial wellness 401(k) with Profit Sharing Employee Assistance Program FSA & HSA Options Travel Insurance Casual business work environment Requirements High School Diploma or equivalent; and 1 – 3 years related experience and/or training; or Equivalent combination of education and experience Computer and keyboarding skills Ability to manage difficult or emotional customer situations Situation analysis and problem-solving skills Willingness to learn new computer systems Ability to sit for long periods of time Creditech is an Equal Opportunity Employer and E-Verify Employer. All positions require a successful background check, drug screen and professional reference check.

Responsibilities

The Customer Service Representative will manage collection accounts, initiate outbound calls, and respond to inquiries while adhering to legal requirements. They will also support team operations and assist with training new employees.