Customer Service Representative at Colossal Contracting LLC

Annapolis, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

21.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Organization, Communication, Documentation Management, Invoicing, Project Scheduling, Quality Assurance, Technical Certifications

Industry

IT Services and IT Consulting

Description

Description Colossal Contracting, LLC is looking for a Customer Service Representative to work out of our Annapolis, MD HQ. An ideal candidate will be a self-starter looking to take their first steps towards a long-term career. This individual will interact with customers on a consistent basis while functioning in a support role for multiple departments within the company including Project Management, Sales, Federal Programs and ARAP. Essential Duties & Responsibilities Proactively reach out to clients to perform quality assurance checks. Work with sales and PMO with tracking of shipments/deliveries. Assist ARAP with invoicing when needed. Assist PMO with managing proper documentation. Work with sales and PMO to complete Sales to PMO checklist. Create schedules for projects. Assist in RMA’s process as needed. Assist PMO in maintaining POP dates and helping projects stay on schedule. Obtain technical certifications as needed. Fulfill office and operational duties as needed. Requirements 1-2 year of experience in a customer facing role. Associates or bachelor’s degree in a business or technical disciple is preferred. Ability to creatively solve challenging problems Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment. Passion for customer service. Extremely organized and detail oriented. Strong communicator that can work without direct supervision or detailed direction. Travel Travel is not required for this position. Position Type/Expected Hours of Work This is a full-time position and will require reporting to our Annapolis HQ. Hour are Monday through Friday, 8:30am-5:30pm. Job Type: Full-time employee of Colossal Contracting with opportunities for advancement. Benefits Offered Competitive base pay ranging from $19-21 an hour. PTO 100% Employer paid Health, Vision, Dental insurance for Employee 401k Colossal Contracting, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) who takes pride in supporting our CUSTOMERS and COUNTRY. For the last 16 Years our mission is to provide our customers with ground breaking solutions and support in all aspects of our services. Colossal is a company built on military core values and committed to the success of our customers and employees. If you are looking for an exciting opportunity to be part of something greater than yourself then submit your resume for your chance to be part of the team/family. Check Us Out : www.Colossal-LLC.com Qualified candidates please send resumes to careers@colossal-llc.com

Responsibilities

The Customer Service Representative will interact with customers and support multiple departments including Project Management and Sales. Responsibilities include quality assurance checks, managing documentation, and assisting with invoicing and project schedules.