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Customer Service Representative at Comfort-Air Engineering, Inc and Primo Plumbing, Inc

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

19.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Management, Email Management, Chat Management, Customer Satisfaction, Scheduling, Account Management, Record Keeping, Problem Solving, Communication, Organization, Multitasking, Time Management, Microsoft Word, Microsoft Excel, Microsoft Outlook

Industry

Specialty Trade Contractors

Description

We are looking to hire a detailed-oriented office star for a customer service representative role. Responsibilities include: Manage large amounts of incoming calls. Manage customers emails and chats in a professional manner. Identify and assess customers’ needs to achieve satisfaction. Go the extra mile to engage these customers. Schedule Service/estimate appointments in a timely manner within our current time windows. Build sustainable relationships of trust through open and interactive communication. Open and maintain customer accounts by recording accurate and complete account information. Keep records of customer interactions, process customer accounts, and file documents. Resolve product or service problems by clarifying the customer's complaint and escalating to customer relations, following up to ensure resolution. Inform customers of deals and promotions. Make outbound calls to book, confirm upcoming appointments, sell or renew service plans. Adhere to company communication procedures, guidelines, and policies. Learn from scripts. Be a team player. Other duties/tasks/projects as assigned. Requirements include: High school diploma or equivalent education 2+ years of customer service experience Excellent phone skills, listening skills with an empathetic voice and manner Proficiency in Microsoft Word, Excel, and Outlook Energetic with excellent time management skills and the ability to prioritize work Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organizational skills with the ability to multitask We offer a competitive benefits package. Please refer to our main page to see an overview.

Responsibilities

The representative will manage high volumes of incoming calls, emails, and chats, focusing on assessing customer needs to ensure satisfaction and building trusting relationships through open communication. Key duties also involve scheduling service appointments, maintaining accurate customer accounts, resolving service problems, and making outbound calls for bookings and sales.