LOCATION

Glace Bay, Canada
Job Title:
Customer Service Representative (Satellite Radio) On-Site
Job Description
The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
Title: Customer Service Representative
Location: Glace Bay, NS

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Ability to type 25 words per min with 90% accuracy
• Basic computer skills (office and web browsers)
• Pass account specific exams based on training materials delivered
• 6 mths call center experience is an asset
• 6 mth – 1 year of customer experience
• Ability to work full time M-F 9am – 9pm
• Background clearance etc.
• Pass a language assessment
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you’ll:

• Resolve technical issues with customers services
• Empowered to Fix billing concerns
• Provide customers with the right services based on their wants and needs
• Ability to remain calm and deescalate a situation
• Provided the time and resources to ensure we resolve customers issues
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Ability to type 25 words per min with 90% accuracy
• Basic computer skills (office and web browsers)
• Pass account specific exams based on training materials delivered
• 6 mths call center experience is an asset
• 6 mth – 1 year of customer experience
• Ability to work full time M-F 9am – 9pm
• Background clearance etc.
• Pass a language assessment
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologie

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $XX- $XX/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Onsite Paid Training-4 Weeks broken into 2 segments
• Canada benefits – Medical, Dental, vision and an Employee Family Assistance Program
• Perks and benefits [Free subscription through the online app after successfully completing training]
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and mor