Customer Service Representative at Conduent

Leeds, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

25272.0

Posted On

10 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Handling, Web Chat, Correspondence, Complaint Resolution, Communication Skills, Empathy, Adaptability, Professional Telephone Manner, Writing Skills

Industry

Business Consulting and Services

Description

Customer Service Representative Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence. Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required. Start date: Monday 29th June 2026 Contract: Permanent Location: Leeds, LS11 5BD Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 20:00pm with alternate days worked on a weekend. Salary: £24,784.50 rising to £25,272.00 after completion of probation period (Pro-Rata) Your responsibilities will include: * Provide excellent customer service over the phone, email and webchat. * Identifying opportunities to promote additional services to the customer. * Resolve any customer complaints and queries. * Help shape our culture by demonstrating our core values. * Attending training sessions to continuously improve knowledge and performance. What we are looking for: * A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact. * An empathetic approach to customers in difficult situations. * Being able to adapt and work in a fast-paced environment. * A clear understanding of what good service looks like. * You will need to demonstrate a positive & professional telephone manner. * Good verbal, writing & communication skills. What we offer you: * 29 days paid holiday per annum (including bank holidays) * Life assurance * Dental Insurance * Pension Scheme * Free eye tests * Excellent Apprenticeship Programmes Join us as a Customer Service Advisor at Conduent. #CustomerServiceAdvisor #LeedsJobs #CustomerServiceJobs #HiringNow #ConduentCareers #CallCentreJobs #UKJobs #JoinOurTeam Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf]. Complete the form and then email it as an attachment to FTADAAA@conduent.com [FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA Accommodation Policy [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Manage customer calls, web chats, and correspondence to provide high-quality support for a transportation client. Responsibilities include resolving complaints, promoting additional services, and attending training to improve performance.