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Customer Service Representative at Confidential Company

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 27

Salary

45000.0

Posted On

14 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Transportation & Logistics

Description

Act as the first point of contact for customers, expertly addressing inquiries and resolving concerns with a friendly demeanor.
Utilize customer relationship management (CRM) software to log interactions and track customer issues, ensuring no detail is overlooked.
Provide detailed product information and service guidance, helping customers make informed decisions.
Escalate complex issues to appropriate departments, maintaining a clear line of communication until resolution is achieved.

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Responsibilities

Act as the first point of contact for customers, expertly addressing inquiries and resolving concerns with a friendly demeanor.
Utilize customer relationship management (CRM) software to log interactions and track customer issues, ensuring no detail is overlooked.
Provide detailed product information and service guidance, helping customers make informed decisions.
Escalate complex issues to appropriate departments, maintaining a clear line of communication until resolution is achieved.