Customer Service Representative - Contact Centre - Cards at Westpac New Zealand

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Support, Inbound Calls, Outbound Calls, Problem Solving, Communication Skills, Tech-Savviness, Resilience, Adaptability, Empathy, Digital Platforms, Can-Do Attitude, Quick Thinking, Credit Card Enquiries, Debit Card Enquiries

Industry

Banking

Description

Full Time, Permanent 37.5 hours per week | 7-day rotational roster | Between 7am and 11pm Location: Christchurch or Auckland CBD Mō te Tūranga | About the Role Are you tech-savvy, resilient, and ready to make a difference? As a Customer Service Representative in our Cards operation, you’ll be the first point of contact for new and existing customers, delivering exceptional service with every interaction. We’re looking for quick thinkers with a can-do attitude who thrive in a fast-paced, digital environment. You’ll be supported with comprehensive training, ongoing development, and the flexibility to grow your career. In this role, you will: Provide outstanding phone support to Westpac customers, resolving credit/debit card enquiries via inbound and outbound calls. Deliver solution-focused service that contributes to customer satisfaction and business success. Create a world-class experience by being empathetic, trusted, and knowledgeable. Embrace a growth mindset to help shape the future of banking. Nā tōu rourou | What You’ll Bring To thrive in this role, you’ll need: Customer Service Experience – Confidence in handling enquiries and resolving issues. Strong Communication Skills – Ability to build rapport and communicate clearly. Tech-Savviness – Comfortable navigating digital platforms and learning new tools quickly. Resilience and Adaptability – Ability to stay calm under pressure and bounce back from challenges. A Positive Attitude – Enthusiasm for helping others and a proactive approach to problem-solving. Availability to Start Within 4 Weeks – Ideally, you’ll be ready to join us soon and hit the ground running. If you're ready to bring your energy, tech skills, and customer-first mindset to a team that values growth and innovation, we’d love to hear from you. Na tōu rourou - What will you bring? To be successful as a Customer Service Representative in our Cards operation, having the following experiences and skills is crucial: Prior Customer Service Experience: Familiarity with handling customer inquiries, complaints, and providing solutions. Strong Communication and Rapport Building Skills: Ability to communicate clearly and build positive relationships with customers. A Passion for Helping People: Genuine interest in assisting customers and resolving their issues. Confidence in Learning New Digital Platforms and Tech Savvy: Comfort with using various digital tools and quickly adapting to new technologies. A Can-Do Attitude: Positive mindset and willingness to tackle challenges. Westpac Hei Wāhi Mahi | Working at Westpac Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits, insurance discounts and superannuation scheme Career growth – we promote internal capability; we have programmes that recognise star performers Generous parental leave – and top up government paid parental leave School holiday subsidy - help you balance work and family during school holiday 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 22 February 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

The representative will serve as the primary contact for Westpac customers, providing outstanding phone support to resolve credit and debit card inquiries through both inbound and outbound calls. The role requires delivering solution-focused service to ensure customer satisfaction while creating a world-class, knowledgeable, and trusted experience.