DESCRIPTION

Be the friendly face of Contour Education, supporting students and families with personalised, high-quality service. In this fast-paced role, you’ll handle enquiries, assist with campus operations, and help create a positive experience for every learner. Perfect for people-lovers who want to make a real impact in a growing, mission-driven education company.

SKILL REQUIREMENTS

Honesty and Integrity
‍ Passion for Customers and Service Delivery
High Level of Empathy
Energy and Enthusiasm
️ Excellent Communication Skills
Independence & Proactiveness
Willing to Listen, Learn & Lead
Intelligence & Creativity

ACADEMIC REQUIREMENTS

• Completed the VCE and Performed Well
• Bachelor’s Degree (or currently studying) in Commerce//Business or a related field (ideal)
• Prior Retail, Hospitality, Call Centre and/or Customer Service Experience (ideal)

PERSONAL REQUIREMENTS

• Passionate and Engaged (we want you to be able to vibe with students and peers on campus!)
• Long-Term Mindset & Vision (if you’re selected, we’d like you to come for the ride for as long as you can!)
• Genuine Desire to Help Students & Parents (it’s our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as Customer Service to be as smooth as possible!)
• Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks :()
• Ability to Commit to Hours (e.g. can’t constantly reschedule or miss work)
• Travel to our Campus locations - Melbourne CBD, Glen Waverley, Point Cook, Narre Warren, Box Hill
• Sign an NDA (e.g. can’t distribute our resources/company info to others)
• Agree to a non-compete clause (e.g. you can’t sell similar services for others, exceptions apply, check with us!)
• Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances!)

• Act as the first point of contact for student and parent enquiries via our digital platforms
• Provide prompt, friendly support on scheduling, rescheduling, invoicing, and general queries
• Respond to all enquiries promptly to maintain service benchmarks
• Greet and assist students and parents with in-person and walk-in enquiries on campus
• Support students and parents during class times, ensuring a smooth experience
• Manage daily campus admin tasks like record-keeping, printing, and stock levels
• Ensure classrooms are set up and campus spaces are clean, organised, and functional
• Troubleshoot minor operational issues and escalate where needed
• Contribute to maintaining high customer satisfaction and operational efficiency scores
• Help create a positive, welcoming environment for all members of the Contour community