At Control Manufacturing, we are proud to be a trusted name in precision manufacturing and industrial solutions. Based in Edmonton, Alberta, our company has built its reputation on innovation, reliability, and exceptional quality. We serve a wide range of industries by providing advanced manufacturing processes, state-of-the-art technology, and an unwavering commitment to customer satisfaction.
As we continue to grow, we recognize that outstanding customer service is at the heart of our success. We are currently seeking a Customer Service Representative to join our professional team on a full-time, permanent basis. This role offers an opportunity to play a pivotal part in building strong client relationships, supporting day-to-day operations, and ensuring that every interaction reflects the quality and care that define our brand.
The Opportunity
As a Customer Service Representative, you will act as the primary point of contact for our clients, suppliers, and partners. Your role will involve managing inquiries, supporting sales and service teams, and ensuring smooth communication between departments. You will be an integral part of a collaborative, fast-paced environment where problem-solving and professionalism are highly valued.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Provide product and service information, ensuring accuracy and clarity.
• Assist with order processing, tracking, and follow-up to ensure timely delivery and client satisfaction.
• Maintain customer records by updating account information and tracking communications.
• Collaborate with internal departments—including sales, production, and logistics—to resolve issues efficiently.
• Support the coordination of service schedules, delivery timelines, and after-sales care.
• Handle complaints or escalations with professionalism, empathy, and resolution-focused communication.
• Assist with administrative duties, including preparing reports, documentation, and correspondence.
• Contribute to ongoing improvement by identifying trends, customer needs, and areas of opportunity.
• Represent Control Manufacturing with a positive, client-first attitude at all times.

Qualifications

• Previous experience in a customer service, call center, or administrative role.
• Strong communication skills, both verbal and written.
• Proficiency with Microsoft Office Suite and comfort with databases or ERP systems.
• Detail-oriented with excellent organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving mindset with a focus on delivering solutions.
• Professional, dependable, and collaborative team player.

What We Offer

• A full-time, permanent position with long-term career growth potential.
• A professional, supportive work environment that values teamwork and innovation.
• Comprehensive training and development opportunities.
• The chance to be part of a respected company with a strong reputation in the manufacturing sector.
• A role where your contributions directly impact customer satisfaction and company success.

How to Apply
If you are motivated, professional, and ready to build a career in a growing manufacturing company, we invite you to apply today. Please submit your resume directly through Indeed and tell us why you would be a strong fit for the Customer Service Representative role at Control Manufacturing.
Job Types: Full-time, Permanent
Pay: $22.00-$24.78 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Tuition reimbursement

Work Location: In perso

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Provide product and service information, ensuring accuracy and clarity.
• Assist with order processing, tracking, and follow-up to ensure timely delivery and client satisfaction.
• Maintain customer records by updating account information and tracking communications.
• Collaborate with internal departments—including sales, production, and logistics—to resolve issues efficiently.
• Support the coordination of service schedules, delivery timelines, and after-sales care.
• Handle complaints or escalations with professionalism, empathy, and resolution-focused communication.
• Assist with administrative duties, including preparing reports, documentation, and correspondence.
• Contribute to ongoing improvement by identifying trends, customer needs, and areas of opportunity.
• Represent Control Manufacturing with a positive, client-first attitude at all times