Customer Service Representative at Copeland

Guadalajara, Sonora, Mexico -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Import Processes, International Logistics, Communication, Negotiation, Customer Relationship Management, Analytical Mindset, Organization, Results Driven, Oracle

Industry

Climate Technology Product Manufacturing

Description

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. We are looking for your talent, join our team and start your journey today! The Customer Service professional will be responsible for ensuring excellence in customer support, acting as the main link between internal areas (sales, international logistics, warehouse/operations, and finance) and external customers. This role will play a key part in coordinating processes related to order management, import processes, distribution, and after-sales, ensuring efficiency, compliance, and high levels of customer satisfaction. Manage the end-to-end customer order cycle, from receipt to final delivery, ensuring deadlines and process quality. Monitor import operations, in partnership with internal departments. Coordinate logistics activities related to compressor distribution, aligning stock and warehousing needs. Provide customers with accurate and updated information regarding order status, delivery times, and potential issues. Handle complaints or operational issues promptly and effectively, focusing on solutions and long-term customer relationships. Support the sales team with quotations, commercial conditions, and warranty policies. Track and analyze customer service KPIs, proposing continuous improvement initiatives. Ensure compliance with legal, regulatory, and compliance standards related distribution. Contribute to initiatives that strengthen customer experience and align with the company’s global strategy. Experience: 1. Previous experience in Customer Service, preferably in companies dealing with imports, distribution, or capital goods manufacturing. 2. Knowledge of import processes and international logistics. 3. Basic English. 4. ORACLE user. 5. Strong communication, negotiation, and customer relationship management skills. Analytical mindset, organized, and results driven. Education - Bachelor’s degree in business administration, International Trade, Logistics, or related fields. Collaboration First Hybrid Work Arrangements: This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers. Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment. No calls or agency requests please. With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

Responsibilities

The Customer Service professional will ensure excellence in customer support, acting as the main link between internal areas and external customers. This role involves managing the end-to-end customer order cycle and coordinating logistics activities related to distribution.