Are you a people person with a passion for helping others? Want to kick-start your career in a supportive and dynamic environment?
Country Taxi Call Centre is looking for enthusiastic and reliable Customer Service Representatives to be the friendly voice assisting passengers across our nationwide client base.
This is more than just a job—it’s a gateway to long-term career growth with opportunities for ongoing training and promotion into higher duties.
About the Role:
As a Customer Service Representative, you’ll be the first point of contact for customers booking taxis across Australia. You’ll provide friendly, professional service, ensuring passengers get where they need to go—safely and on time.

Key Responsibilities:

• Answer inbound calls and assist customers with taxi bookings
• Input booking details accurately into the system
• Provide information on services, fares, and estimated arrival times
• Handle inquiries and resolve issues in a calm and courteous manner
• Work as part of a supportive team in a fast-paced environment

What We Offer:

• Comprehensive paid training to set you up for success
• Clear pathways for career development
• Opportunities to progress into Team Leader, Supervisor, or other higher duties based on performance
• Friendly, inclusive, and supportive team environment
• Flexible roster options - As a 24 hour call centre we are looking for people who can be available to cover a variety of shifts including nights, early morning, weekend and weekday shifts.
• Job security in a growing essential service industry
• Competitive hourly rate.

You’ll Need:

• Strong verbal communication and listening skills
• Basic computer and data entry skills
• A calm, professional manner, especially under pressure
• A team player mindset with a positive attitude
• Previous customer service or call centre experience (preferred, but not essential)

• Answer inbound calls and assist customers with taxi bookings
• Input booking details accurately into the system
• Provide information on services, fares, and estimated arrival times
• Handle inquiries and resolve issues in a calm and courteous manner
• Work as part of a supportive team in a fast-paced environmen