EMPLOYMENT: FULL-TIME

Creator Warehouse (CW) is looking for a Customer Service Representative to help ensure we keep up with ever-changing customer demand. We want the same amazing, high-quality Linus Tech Tips (LTT) merchandise that we’ve become known for to carry over to the after sales experience!
At Creator Warehouse, we know that maintaining a solutions-oriented, friendly, and accessible customer service team is paramount to ensuring our customers continue to support us. Reporting to the Manager, Customer Service, you’ll be on the front lines, ensuring that the needs of our customers are being met in a timely manner. You’ll also ensure that those needs are communicated internally so that we can improve our entire organization in response to customer feedback. Working just a room away from the designers of our products, you’ll have a wealth of knowledge and support to assist you along the way!
As a Customer Service Representative, your responsibilities include, but are not limited to, the following:

Duties:

• Responding to lttstore.com customer inquiries via email and live chat in an efficient, friendly, and professional manner
• Engaging with our customers to provide excellent service including processing refunds, exchanges and credits for returned merchandise
• Categorizing interactions with customers for the purpose of gathering data and responding to customer issues on a macro level

JOB REQUIREMENTS:

• Minimum of 1 year of experience in a customer service role or other customer-facing environment
• Experience using common ecommerce/helpdesk software such as Shipstation, Shopify, Gorgias, or similar
• Strong English language fluency and written communication skills
• High emotional intelligence & ability to understand and empathize with our customers
• Excellent interpersonal skills and ability to interact with people of varying personalities
• Strong attention to detail
• Typing speed of 60 words per minute or faster

• Responding to lttstore.com customer inquiries via email and live chat in an efficient, friendly, and professional manner
• Engaging with our customers to provide excellent service including processing refunds, exchanges and credits for returned merchandise
• Categorizing interactions with customers for the purpose of gathering data and responding to customer issues on a macro leve