DESCRIPTION

Credas Technologies Ltd (a Dye & Durham company) provides digital solutions to automate due diligence compliance, remote identity verification using biometric facial recognition, and customer outreach processes. Credas is an award winning, values driven and fast-growing technology company with a modern and progressive approach to working.
As a Payments Customer Service Representative, you will be the first point of contact for end-users seeking support with payments, refunds, and app-related issues. You’ll play a key role in ensuring customer satisfaction through effective issue resolution across various communication channels. The role requires strong communication skills and the ability to work in a fast-paced, remote environment.

SKILLS, KNOWLEDGE & EXPERTISE

• Excellent written and verbal communication skills
• Strong customer service background.
• Strong problem-solving abilities.
• Confident decision-making using initiative.
• Excellent time management and prioritisation skills.
• Comfortable in computer systems such as Microsoft and tech platforms.
• Good attention to detail.
• Candidates must be able to work rotating shifts between 8am to 8pm

• Respond to customer queries related to:
• Payments - failed transactions, payment status
• Refunds - duplicate charges, system errors
• App-related issues - troubleshooting with restart options
• Deliver support across multiple channels:
• Phone
• WhatsApp / Live Chat
• Ticketing system (Freshdesk)
• Provide timely and empathetic assistance to end-users to enhance their experience.