Job Summary

We are looking for a professional and well-organized Customer Care Executive to handle online orders, communicate with customers, coordinate deliveries, and manage order processing through Zoho Books and our website system.

Key Responsibilities

• Receive and process customer orders from the website accurately.
• Communicate with customers regarding orders, updates, and inquiries.
• Coordinate with delivery companies to ensure timely order fulfillment.
• Track deliveries and resolve any delivery-related issues.
• Maintain accurate order records using Zoho Books.
• Provide excellent customer service and handle customer concerns professionally.
• Work closely with internal teams to ensure smooth order flow.