JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers while effectively managing inquiries and resolving issues. The ideal candidate will possess strong communication skills and a passion for helping others, ensuring a positive experience for every customer interaction.

SKILLS

• Strong customer service skills with a focus on delivering exceptional support.
• Excellent communication skills in English; bilingual or multilingual abilities (especially Spanish) are highly desirable.
• Proficient in data entry with attention to detail.
• Ability to analyze information effectively and make informed decisions.
• Sales experience with a knack for upselling products is advantageous.
• Demonstrated phone etiquette and professionalism in all interactions. If you are passionate about providing outstanding customer service and have the skills we are looking for, we encourage you to apply for this exciting opportunity!
  Job Types: Full-time, Part-time
  Pay: $18.00-$19.00 per hour

Language:

• Arabic (required)

Work Location: In perso

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Identify opportunities for upselling products and services based on customer needs.
• Analyze customer feedback and provide insights for service improvement.
• Maintain a high level of phone etiquette while interacting with customers.
• Collaborate with team members to enhance the overall customer experience.