JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our products and services. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various customer interactions effectively.

QUALIFICATIONS

• Previous experience in customer service or sales is preferred.
• Strong communication skills in English; bilingual or multilingual abilities (especially Spanish) are highly desirable.
• Proficient in data entry with attention to detail for accurate record keeping.
• Excellent analysis skills to assess customer needs and provide tailored solutions.
• Ability to demonstrate effective phone etiquette when interacting with customers.
• A proactive approach to upselling and identifying sales opportunities during customer interactions.
• Strong interpersonal skills with the ability to work collaboratively within a team environment. Join us in delivering outstanding service that makes a difference!
  Job Types: Full-time, Part-time
  Pay: $18.00-$18.50 per hour

Language:

• Arabic (required)

Work Location: In perso

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order placement, tracking, and returns while ensuring satisfaction throughout the process.
• Utilize data entry skills to maintain accurate customer records and documentation.
• Identify opportunities for upselling additional products or services based on customer needs.
• Analyze customer feedback to improve service delivery and enhance the overall customer experience.
• Maintain phone etiquette while engaging with customers to foster a positive rapport.
• Collaborate with team members to resolve complex issues and ensure seamless service delivery.