The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join our team in a well-established, progressively growing group of companies.

• Maintains records by filming invoices, debits, and credits.
• Have customers sign authorization forms, verify contact information, and collect keys upon vehicle drop off.
• Accept payments from customers regarding customer pay and deductibles.
• Maintain cash float
• Protects the organization’s value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities.
• Primary phone receiver, should be answering 90% of incoming calls.
• Post and file parts (vendor) invoices. As needed in the absence of the parts Coordinator
• Document and Complete paperwork for all customers dropping off and picking up vehicles.
• Book Rentals for Customers.
• Schedule clients for repairs and prepare and file white folders.
• Notify customers when the vehicle is ready for pickup.
• Schedule customers in for estimates as required.
• Contact the customer when the assignment is received.
• Arrange final tow to the shop when required.
• Assist in keeping reception tidy

REQUIREMENTS

• Bilingual French/English is mandatory
• Very good understanding of basic accounting principles
• Proficient data entry skills along with a knack for numbers
• Experience with operating spreadsheets
• Proficiency in English/French and in MS Office (Primarily word and excel)
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Please refer the Job description for details