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Customer Service Representative (CSR) at Alphabe Insight Inc

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

49000.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Troubleshooting, Record Keeping, Organization, Multitasking, Professionalism

Industry

Public Relations and Communications Services

Description

Company Description Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders. Job Description Position Overview We are currently looking for a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team in Columbus, Ohio. Key Responsibilities Provide professional and friendly assistance to customers and clients Respond to customer inquiries, questions, and service requests in a timely manner Maintain accurate records of customer interactions and service details Assist customers with product or service information and basic troubleshooting Work collaboratively with internal teams to resolve customer concerns Support promotional events or outreach initiatives when needed Ensure high levels of customer satisfaction through excellent service Qualifications High school diploma or equivalent required Previous customer service experience is a plus but not required Strong communication and interpersonal skills Ability to remain calm and professional when handling customer concerns Strong organizational skills and attention to detail Ability to multitask and work in a fast-paced environment Additional Information Competitive weekly pay Opportunities for career growth and advancement Hands-on training and mentorship Collaborative and supportive work environment Professional development opportunities Paid time off and employee benefits package Compensation: USD 39000 - USD 49000 - yearly

Responsibilities

The Customer Service Representative will be responsible for providing professional and friendly assistance to customers and clients, responding to inquiries, and maintaining accurate records of interactions. They will also assist with product information, basic troubleshooting, and collaborating internally to resolve concerns.