Full job description

Durham Medical is a family run business which is locally owned and operated and has been serving Durham Region for over 30 years. Our strength is our experienced and knowledgeable staff, for the service that they provide our clients.

We continue to grow as a business and it is time to add another full time Customer Service Representative to our team. Durham Medical offers competitive wages at $19/hr as well as paid sick days and comprehensive health benefits.

The Customer Service Representative (CSR) is a helpful and positive representative of Durham Medical. The CSR will assist clients in the retail store as well as by phone/email with their equipment and product purchases, queries, and needs.

General Duties:

Represent Durham Medical in a professional and courteous manner.
Exercise professionalism in communication, work attendance habits, and attire.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
Attend weekly staff meetings and training as required
Contribute to continuous improvement of Durham Medical processes

Customer Service:

Safely and efficiently assist clients in store and on the phone with their equipment or product purchases
Process quotes, sales orders, deliveries, invoicing and third party billing
Complete data entry of client information, details, and remarks as needed
Receive client payment accurately and completely
Assist clients with product fittings (compression stockings, braces, shoes, etc.)
Schedule appointments with clients
Arrange deliveries and pick up orders
Re-stock showroom inventory
Participate in yearly inventory counts
Keep abreast of new company products and services.

Education

Minimum High School Diploma or equivalent
Relevant Post-Secondary education would be considered an asset

Skills

Excellent Oral and Written Communication
Strong Time Management and Problem-Solving Skills
Proficient in Windows based computer programs

Abilities

Work efficiently under pressure and within time restraints
Ability to work with elderly and vulnerable clients by providing one-on-one care and assistance
Ability to organize and prioritize effectively
Work well with others in a team environment

Experience

2 plus years in a Customer Service position
Demonstrated knowledge of SAP, data entry, and Microsoft Office (Word, Excel, Outlook)
Experience with corresponding/billing of Insurance companies, Ontario Disability Support Program and Department of Veterans Affairs would be considered and asset
The following experience/knowledge as a Personal Support Worker (PSW) would be considered an asset:
Measuring and or fitting clients for compression garments, wound care, ostomy,

enteral feeding, and incontinent supplies

Mobility aids, accessible living and heath care related furniture

Responsibilities