Customer Service Representative (CSR) at F&S Produce Company Inc

Vineland, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order processing, Microsoft Word, Microsoft Excel, Communication, Problem solving, Time management, Multitasking, Data management, Administrative support, Attention to detail, Collaboration, Inventory monitoring, Conflict resolution, Professionalism, Adaptability

Industry

Food and Beverage Manufacturing

Description

Description Be the voice of the customer in a fast-moving environment—owning orders from intake to delivery while proactively solving issues and keeping communication clear, timely, and accurate. Partner across Sales, Production, Shipping, and Accounting to ensure every detail is right and every commitment is met. If you thrive on organization, accountability, and staying one step ahead, this role puts you at the center of delivering an exceptional customer experience. Requirements Key Responsibilities: Understand, maintain, and anticipate customer needs to deliver a high level of service and satisfaction. Collaborate with the Sales team to ensure all customer expectations are met and exceeded. Process, verify, and monitor incoming purchase orders and customer documents for accuracy and completeness. Upload and organize order-related documentation in internal systems. Proactively communicate order status updates, shipment delays, inventory shortages, or service disruptions to customers. Work with the Accounting department to resolve billing or credit issues. Act as a liaison between customers and internal departments (Production, Shipping, Sales, Accounting) to resolve issues efficiently. Collaborate with internal departments to investigate and follow up on complaints, returns, or product discrepancies to ensure full resolution. Support company initiatives related to customer satisfaction, quality assurance, and data management. Maintain up-to-date knowledge of company products, services, and policies. Assist in onboarding and cross- train customer service team members as needed. Participate in the weekend/holiday on-call rotation or fill coverage gaps. Perform other administrative and support duties as assigned by the Customer Service Manager. Qualifications and Education Requirements Competency: To perform the job successfully, an individual should demonstrate the following competencies: Communication – Effective oral and written skills; clear and courteous communication with customers and coworkers. Dependability – Meets deadlines, follows through on commitments, and is punctual and reliable. Professionalism – Approaches others with tact, maintains a positive attitude, and upholds company values. Adaptability – Comfortable managing change and dealing with unexpected situations. Organization & Planning – Prioritizes tasks, uses time efficiently, and completes tasks thoroughly. Problem Solving – Exercises sound judgment to address customer needs and escalate when needed. Mathematical & Reasoning Skills- Basic math and problem-solving abilities required to manage data and resolve issues. Required Qualifications Education/Experience Level, Certificates, Licenses, and Registrations: High School Diploma or equivalent required; some college preferred. Minimum one year of experience in a customer service or administrative support role. Proficiency in Microsoft Office applications, particularly Word and Excel. Strong organizational, multitasking, and time management skills. Excellent written and verbal communication abilities. Ability to work under pressure while maintaining accuracy and attention to detail. Physical Requirements: Regularly required to talk and hear Frequently required to sit, walk, and use hands to operate office equipment. Occasionally required to stand, reach, and lift up to 10 lbs. Visual acuity including close, distance, color, and peripheral vision is required. Work Environment: This is an office-based position with minimal exposure to hazards. Reasonable accommodations may be made for individuals with disabilities. Join the Fresh Revolution with F&S Fresh Foods! Headquartered in Vineland, NJ, F&S Fresh Foods is leading the way in fresh-cut fruit, vegetables, and meal solutions distribution. With the recent acquisition of five additional state-of-the-art facilities strategically located across the U.S., we now deliver to customers across the United States and Canada —every single day! For over 40 years, we’ve been redefining production and safety processes, building strong partnerships, and creating endless possibilities for our diverse customers—from restaurants and supermarket prepared food operations to convenience store chains and beyond. At F&S, we are fueling families with nutrition, innovation, and convenience, turning meals into memorable moments. By combining cutting-edge technology, deep-rooted customer relationships, and operational excellence, we are shaping the future of fresh—from farm to family. We’re not just about food; we’re about people. Recognized as a Great Place to Work for three consecutive years, our team of 2,100 full-time employees drives our culture forward by living our values every day. If you’re ready to be part of a company that values innovation, excellence, and community impact, join us as we embrace our next exciting chapter of growth. Together, we’re planting the seeds of progress and nourishing a fresh, healthy future for everyone! F&S Culture: As we continue to grow and provide leading-edged products to our customers, we understand hiring the right people and treating them well is critical to our success. Everything we do starts with our values. These are the beliefs that we share and that strengthen our team. Our values shape our thoughts and actions every day. At F&S?its Always FRESH and Always FUN! Find the most positive path. Respond swiftly, accurately, and nimbly. Earn trust by sharing, helping, and keeping promises. Serve up safety. Have each other's backs. F&S Offers: We are proud to provide a comprehensive benefits program focused on your total well-being. Competitive compensation package A robust health and welfare benefits package that includes Life, Health, Dental, Vision The opportunity to plan for the future with a strong 401(K) including company match! Time to recharge with Paid Time Off annually + Paid Holidays Career Advancement opportunities and Tuition Assistance to help you achieve your goals and continue your career growth. F&S is an equal opportunity employer and values diversity in its workforce. We encourage applications from candidates of all backgrounds. Join us in shaping the future of F&S Fresh Foods!

Responsibilities

The Customer Service Representative manages the order lifecycle from intake to delivery while acting as a primary liaison between customers and internal departments. They are responsible for processing purchase orders, resolving billing issues, and proactively communicating order status updates to ensure customer satisfaction.