#SPARKSUCCESS AT FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we’ve built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.
Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.
Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.

· Support the team by providing excellent customer experience that contributes to a high level of customer satisfaction.
· Act as the first line of response to each customer.
· Work with customers to resolve issues and assist in the buying process through multiple channels such as phone, email, and chat via Zendesk.
· Respond to all inquiries within timeline targets as provided by supervisor.
· Communicate in an open and engaging tone with a focus on finding a solution for the customer.
· To undertake other duties commensurate with the grade as requested by the immediate superior.