Job Title: Customer Service Representative (CSR)
Status: Non-Exempt
Reports To: Branch Manager, CSR Team Leader, Assistant Customer Officer, Senior Customer Officer, Chief Customer Officer
Schedule: M-Th 8a-4p, Fridays 8a-5p, and rotating Saturdays
Supervisory Responsibilities: N/A
Job Summary: The Customer Service Representative (CSR) serves as the first point of contact for customers, delivering friendly, personalized service that reflects the values of the First State Way. This role involves processing financial transactions, opening and closing deposit accounts, resolving inquiries, and identifying opportunities to connect customers with helpful products and services. CSRs play a critical role in ensuring a welcoming branch environment by creating positive experiences and building trusted relationships with each customer interaction.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAS):

• Proficient in Microsoft Office and general office machinery.
• Attentive to detail with a high degree of accuracy.
• Self-motivated and capable of working independently.
• Effective at interacting with customers, management, and other employees.
• Strong critical thinking, problem-solving, and analytical skills.
• Excellent customer service orientation and communication skills, both verbal and written.
• Flexible and able to work under pressure, prioritize tasks, and meet deadlines.
• Well-organized with a courteous and diplomatic approach.
• Demonstrates sound judgment and strong organizational skills.
• Able to hear and communicate effectively with customers, co-workers, and external contacts.
• Proficient in reading and writing.

QUALIFICATIONS:

• Previous cash handling and/or customer service experience preferred.
• Valid motor vehicle driver’s license required.