JOB OVERVIEW

The Customer Service Representative (CSR) will serve as the primary point of contact for customers, handling inquiries, processing orders, and ensuring a seamless experience from order entry through delivery. The CSR will work closely with operations, logistics, and sales teams to support day-to-day business needs, resolve issues quickly, and maintain Forsythe’s reputation for dependable, responsive service.

QUALIFICATIONS

• Education & Experience:
• High school diploma required; post-secondary education in business, administration, or related field preferred.

SKILLS & COMPETENCIES:

• Strong communication skills, both verbal and written.
• High attention to detail and accuracy in data entry/order processing.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with ERP/order entry systems an asset (Microsoft GP)
• Strong problem-solving and conflict resolution skills.
• Team player with a optimistic, positive, professional attitude.

OTHER REQUIREMENTS:

• Knowledge of lubricants, solvents, or chemical products is an advantage (training will be provided).
• Commitment to customer satisfaction and the values of a family-run business.
• 2+ years of customer service, order desk, or inside sales experience (manufacturing, industrial distribution, or chemical/lubricant industry experience is an asset).
  Job Types: Full-time, Permanent
  Pay: From $60,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care

Education:

• Secondary School (required)

Experience:

• CSR: 2 years (required)

Language:

• English (required)

Work Location: In perso

• Respond promptly to customer inquiries by phone, email, and in-person.
• Enter and process customer orders accurately in the ERP/order system.
• Coordinate with production and logistics teams to ensure timely delivery.
• Provide product information, pricing, and lead times to customers.
• Handle customer complaints and service issues with professionalism, escalating when necessary.
• Support the sales team with quotes, sample requests, and follow-ups.
• Maintain customer records and ensure all information is accurate and up to date.
• Assist with invoicing, returns, and credit documentation as required.
• Contribute to continuous improvement of customer service processes