Gilmore Global Logistics Services is seeking a motivated and energetic individual to join our team as a Customer Service Representative.
The successful applicant is a multi-tasker with excellent communication skills and an upbeat attitude. The ideal candidate should always be willing to meet each challenge directly, be attentive and maintain a high level of accuracy in their work.
An aptitude for problem solving along with great organizational skills are essential. A working knowledge of MS Outlook, MS Word and MS Excel is required for this position. Most importantly, a Customer Service Representative should have a genuine desire to meet the needs of others.
Please forward your resume - If you are passionate about growth, building a career and making a difference,
The position: Monday to Friday - Days only - 8 AM to 5 PM - Salary is $40,000 with room to grow within the organization.

JOB DESCRIPTION:

• The 1st point of contact for assigned Client(s) both for order queries, general communications, product/service issues and escalations.
• Assures the timely and accurate processing of orders and tickets for assigned Client(s) within contractual turn times.
• Conducts prompt and accurate entry of data in internal systems on assigned Client(s)
• Responds to inquiries in a timely manner and ensures overall customer satisfaction.
• Tracks all orders and packages as per contract requirements.
• Places and checks orders, confirms status and updates transactions as required.
• Completes monthly inventory reports and volume analysis on assigned accounts.
• Updates Account Manager on the status of assigned Client(s).
• Follows established procedures from applicable guides and training material.
• Supports training requirements of new and current team members.
• Completes miscellaneous requests in a timely, positive manner.
• Logs all issues that occur daily for resolution and reporting.
  Please Note: This position is “work from the office”.
  Job Types: Full-time, Permanent
  Pay: $40,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Wellness program

Work Location: In perso

Please refer the Job description for details