Customer Service Representative (CSR) - In Office (Seattle, WA) at SpeedPro Boston Metrowest

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

21.3

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Detail Oriented, Policy Accuracy, Inbound Calls, Administrative Requests, Documentation Processing, Record Maintenance, Retention Support, Compliance Procedures, Organizational Skills, Communication Skills, Process Driven, Bilingual Ability, Insurance Fundamentals

Industry

Description

Benefits: 401(k) matching Paid time off Training & development Structured Role With Career Path Potential Allstate Insurance Agency – Gemmarie Mitsui is seeking a reliable, detail-oriented Customer Service Representative to support our in-office team. This role focuses on servicing existing clients, maintaining policy accuracy, and supporting agency workflow. We operate with structured standards, accountability, and clear expectations. This is not a passive receptionist position. Accuracy, professionalism, and consistent follow-through are required. For the right candidate, there is opportunity to grow into a licensed role within the agency. Core Responsibilities Handle inbound calls and service inquiries with professionalism Assist clients with billing questions and administrative policy requests Process documentation, endorsements, and follow-up tasks accurately Route coverage-specific questions to licensed staff as required Maintain accurate records within Allstate systems Support retention efforts through timely service and proactive follow-up Follow established workflows and compliance procedures Performance Expectations Timely and accurate task completion Strong documentation discipline Professional client communication Ability to operate within structured procedures Willingness to learn insurance fundamentals We value reliability, consistency, and attention to detail. Qualifications High school diploma or equivalent Prior customer service or administrative experience preferred Strong organizational and communication skills Detail-oriented and process-driven Comfortable working in an in-office environment Bilingual ability (any language) is a plus Interest in obtaining Washington State P&C license in the future is preferred What We Offer $21.30/hour base pay Medical benefits with employer contribution Paid Time Off (PTO) 401(k) eligibility after 1 year Ongoing training and professional development Opportunity for advancement within a growing agency About Our Agency Our agency manages a multi-million-dollar book of business in the Seattle market and operates with structured accountability and a growth-focused mindset. We value professionalism, reliability, and long-term development.

Responsibilities

The core responsibilities involve professionally handling inbound calls and service inquiries, assisting clients with administrative policy requests and billing questions, and accurately processing documentation and endorsements. This role also requires maintaining accurate records within Allstate systems and supporting retention through proactive follow-up.