Overview

The Customer Service Representative is the first point of contact for customers visiting or contacting Bodyshop. This role is responsible for creating a welcoming and professional experience by greeting customers, managing incoming calls, directing inquiries, and providing administrative support to the body shop team. The ideal candidate is friendly, organized, detail-oriented, and able to multitask effectively in a fast-paced collision repair environment.

Responsibilities and Qualifications

· Greet customers warmly and professionally as they arrive at the body shop.

· Answer and direct incoming phone calls using a multiline phone system.

· Assist customers by directing them to the appropriate team member or department.

· Maintain a clean, organized, and welcoming reception area.

· Provide general information regarding collision repair services, estimates, repair processes, and business hours.

· Schedule appointments and assist with customer inquiries regarding vehicle repairs and claim-related processes.

· Log customer visits and inquiries and notify staff of customer arrivals.

· Assist with administrative duties including filing, data entry, scanning, and distributing mail.

· Support the body shop team by coordinating customer messages, follow-up requests, and documentation.

· Maintain confidentiality and professionalism in all customer interactions.

· Uphold CARSTAR Summit Bodyshop standards for customer service, presentation, and professionalism.

· Perform all other duties as assigned by leadership.

Qualifications

· Previous experience in customer service, reception, administrative support, or the automotive/autobody industry is preferred.

· Excellent communication and interpersonal skills.

· Professional and friendly demeanor with a strong commitment to customer service.

· Ability to multitask and effectively manage a busy reception area, phone calls, and customer traffic.

· Proficiency with phone systems, computers, and Microsoft Office applications (Outlook, Word, Excel).

· Strong organizational and time management skills.

· Highly detail-oriented with strong accuracy and follow-through.

· Experience in automotive collision repair or body shop operations is considered an asset.

· Ability to work effectively in a team environment and maintain a positive attitude.

· High school diploma or equivalent required.

How To Apply:

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Responsibilities