JOB OVERVIEW

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

REQUIREMENTS

• Minimum 3 years working experience in a similar role. Salary subject to previous experience.
• Working knowledge of warehousing / 3PL and transportation industries is an asset.
• Proficiency in English. Chinese is considered an asset.
• Knowledge of Office 365 suite and ERP/WMS Software.
  Job Type: Full-time
  Work Location: In perso

• Oversee the processing of clients’ orders in the WMS by managing and maintaining inbound/outbound orders and/or inventory.
• Perform scheduled processes such as inventory, quarantine reports/inquiries.
• Review and prepare shipping requirements, such as shipping labels, delivery appointments, packaging requirements.
• Resolve product or service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem, expedite the correction or adjustment, follow up to ensure resolution.
• Serve as a point of contact for specific clients.
• Work closely with the Dispatch team to ensure accurate execution of loads.
• Arrange carriers for Clients’ collect order.
• Schedule inbound/outbound appointments with carriers, clients and warehouse.