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Customer Service Representative (CSR) at Pacific Rise CO
Hartford, Connecticut, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Interpersonal Skills, Organization, Multitasking, Computer Proficiency, Data Entry, Problem Solving

Industry

Description
Job Summary: Pacific Rise Co is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our Hartford, CT team. This role is responsible for assisting customers, resolving inquiries, maintaining accurate records, and ensuring a positive client experience throughout every interaction. Key Responsibilities: Respond to customer inquiries via phone, email, and in-person communication Provide information regarding services, scheduling, and account updates Resolve customer concerns promptly and professionally Follow up on customer inquiries and service issues Ensure compliance with company service standards Support additional administrative duties as assigned Qualifications: High school diploma or equivalent required Excellent communication and interpersonal skills Strong organizational and multitasking abilities Basic computer proficiency and data entry skills Positive attitude and professional demeanor Ability to work independently and within a team environment Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with company match Employee training programs Why Join Pacific Rise Co? Pacific Rise Co offers a collaborative workplace focused on operational excellence and customer satisfaction. We provide training, growth opportunities, and a supportive team environment. Pacific Rise Co is an Equal Opportunity Employer.
Responsibilities
The CSR is responsible for assisting customers via phone, email, and in-person to resolve inquiries and maintain accurate records. They ensure a positive client experience by providing service information and following up on issues.