Precision Body and Paint is seeking a highly motivated and customer-focused Customer Service Representative (CSR) to join our team in Beaverton. As the first point of contact, you’ll play a key role in ensuring a seamless and positive experience for our customers throughout the vehicle repair process.

QUALIFICATIONS:

Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Problem-solving mindset with attention to detail
Prior customer service experience (automotive or insurance background a plus)
Comfortable working in a fast-paced, team-oriented environment

Customer Support: Greet customers in person and over the phone, providing clear information on services, repair timelines, and processes.
Scheduling: Coordinate vehicle drop-offs, estimates, and repair appointments to maintain efficient workflow.
Estimate Guidance: Help customers understand repair estimates, insurance procedures, and payment options.
Status Updates: Communicate timely updates on repair progress and completion dates.
Problem Resolution: Address customer concerns promptly and escalate issues to management as needed.
Documentation: Maintain accurate records of customer interactions, vehicle details, repair orders, and insurance paperwork.
Insurance Coordination: Work with insurance companies, adjusters, and customers to ensure all required documentation is complete.
Payment Processing: Process invoices and handle payments to keep customer accounts current.
Follow-Up: Conduct follow-up calls or emails to confirm satisfaction after repairs are complete.