Customer Service Representative (CSR) at Sam Tacheny Enterprises LLC

Tempe, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

24.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Lead Qualification, Appointment Scheduling, Client Relations, Communication Skills, Organizational Skills, Attention to Detail, Google Drive, CRM Systems, Self-Motivated, Proactive, Multitasking, Independent Research, Inbound Call Management, Cross-Department Collaboration

Industry

Construction

Description

Description URGENTLY HIRING Sales Development Representative Inside Sales Representative About Us: Welcome to Tacheny Exteriors, where we've provided quality roofing, siding, and exterior solutions for over 100 years. With a strong presence across Minnesota and Arizona, we're excited to expand our team and find a passionate individual to help elevate our brand and drive engagement. Join us and be part of a team where construction is in our blood and excellence is our tradition! Position Overview: Our marketing team seeks an friendly and detail-orientated Customer Service Specialist to assist the sales team with generating, qualifying and managing leads. In this role, you’ll deliver a positive first experience for customers, providing helpful solutions and resources for their home exterior needs. Job Description Not a Match? At Tacheny Exteriors, we believe that the right person will always have a seat at our table. Even if the job description isn't an exact match, we encourage you to apply! Key Responsibilities: Client Relations & Customer Support | Serve as the first contact for customers, delivering a welcoming and professional experience that leaves a positive impression. Inbound Call Assistance | Manage incoming calls by providing solutions, answering inquiries, and promptly directing callers to the appropriate team members for a smooth customer experience. Lead Qualification | Evaluate incoming calls to determine their potential and fit for our services and sales team by following our internal guidelines and scripts. Appointment Scheduling | Coordinate and confirm appointments between clients and sales representatives, ensuring clear communication and productive meetings. Lead Engagement | Follow up with leads to gather additional information, address questions, and guide them toward the next steps in their decision-making process. Client Interest Renewal | Reconnect with past leads to spark renewed interest, collect valuable feedback, and identify new opportunities for future engagement. Cross-Department Collaboration | Collaborate closely with team members across departments—including Project Consultants, Site Supervisors, and others—to gather content, streamline service requests, improve customer experiences, and develop marketing materials as needed. Other Tasks As Needed Compensation: Pay Range: $19.00 - $24.00 per hour, based on experience. Hours of Work: Onsite 8 AM -4:30 PM M-F onsite (will require OT on an offsite, on-call basis evenings and weekends, as needed) Benefits: Health w/HSA Dental Vision Short Term Disability Voluntary Life Insurance Accident Insurance Critical Illness Insurance 401k w/match PTO 7 Paid Holidays This position will report to the Branch Manager. Requirements Qualifications High school diploma or equivalent; coursework in business is a plus. Prior experience in customer service/support, inside ales, or a related field preferred. Excellent verbal and written communication skills. Proficient in phone, email, text, and other communication channels. Experience with Google Drive and CRM systems is preferred. Self-motivated and proactive in taking on tasks and conducting independent marketing research. Strong organizational skills with the ability to multitask and manage time effectively. Attention to detail and accuracy, especially when handling customer data and communication. All offers of employment are contingent on a background check.

Responsibilities

The Customer Service Representative will serve as the first contact for customers, providing a welcoming experience and assisting with inquiries. They will also manage lead qualification and appointment scheduling to support the sales team.