Customer Service Representative (CSR) at Tiger Fuel Company

Charlottesville, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Microsoft Office, Data Entry, Problem Solving, Organizational Skills, Teamwork, Accounting Concepts, Software Programs, Scheduling, Account Reconciliation, Customer Accounts, Service Coordination, Quality Control, Geographical Knowledge, Fast-Paced Environment

Industry

Oil and Gas

Description

Description Our Charlottesville Fuel Plant has a new opportunity for a Customer Service Representative (CSR) with a primary focus of supporting our Service Manager and Service Team. A CSR is a people-oriented team member that provides outstanding customer service to support our overall fuel operations in a safe, profitable, and efficient way. We are known for our exceptional customer service and positive work family dynamic, and we’re searching for a professional who will share and complement our values and culture with the Charlottesville Team. Requirements Requirements Develop and maintain excellent “Tiger Way” customer service to internal and external customers Answer customer phone calls of a wide variety from delivery orders, scheduling requests of both delivery and service teams, taking credit card payments, to providing solutions to service or delivery invoicing concerns and errors Oversee accounts for both residential and commercial customers, including account reconciliation for our Production Builders Perform a variety of tasks while working under general supervision in a rapid-pace environment Create and maintain customer accounts while requesting, procuring, and attaching proper documentation for those accounts in our database Support our Service Team with coordinating, scheduling, permitting and inspections processes, quality control, and maintaining constant effective contact with various customers like production builders, contractors, businesses or homeowners Schedule, revise or cancel customer work orders Collaborate and coordinate with our Sales Representatives for a variety needs Work closely with other immediate Service personnel, including service technicians, the Service Manager, Service Billing Representative, and serve as a liaison between customers, drivers and technicians, ensuring effective communication and exceptional customer service Utilize specialized software programs, like Pegasus, Raven, E3, and Samsara, to monitor, direct and support service technicians or drivers throughout the day as needed. Transfer incoming phone calls to appropriate parties throughout the company as needed Responsible for any other tasks and duties as assigned, which may not be immediately related to the normal scope of this position Qualifications and Experience 1-2 years’ experience in direct customer service Displays a positive, “can-do” attitude and excellent customer services skills High degree of proficiency with Microsoft Office (especially Excel) Ability to effectively communicate, both verbally and in writing Associates degree or equivalent experience Ability to accurately and expediently enter data and reconcile customer accounts Ability to work in a fast-paced environment and handle multiple tasks at once Complex problem solving and organizational skills Ability to interact well with others in a team environment General experience with accounting concepts and software programs Familiarity with the geography of Charlottesville, Albemarle and surrounding counties Background and Drug Screen required Tiger Fuel values its employees and offers a rich team atmosphere, competitive pay, and a robust benefits package. You'll be eligible for health insurance through Anthem, a health savings account (HSA), dental and vision insurance, company-paid life, and short-term disability insurance, a 401(k) with matching, paid time off (PTO), and even a wellness stipend to help meet you health goals. We also offer concierge level primary care employees to all of our employees at our very own health clinic.

Responsibilities

The Customer Service Representative (CSR) supports the Service Manager and Service Team by providing exceptional customer service and managing customer accounts. Responsibilities include answering calls, scheduling work orders, and coordinating with various teams to ensure effective communication.