Customer Service Representative, CTVRC

at  Ethos Veterinary Health

JOIN OUR TEAM AS A CUSTOMER SERVICE REPRESENTATIVE (CSR) AT CTVRC/EC!

Are you passionate about providing excellent customer service in a fast-paced environment? The Central Toronto Veterinary and Referral & Emergency Clinic (CTVRC/EC) is seeking a dedicated Customer Service Representative (CSR) to be the welcoming face of our clinic and an integral part of our client care team.

Compensation:

• $20 - $22 based on advanced knowledge and experience
• $2 for hours worked between 7p – 7a

Anticipated Schedule:

• Full time
• Day and evening coverage (latest ending time would be 12a)
• Every second weekend
• Offers 10 & 12 hour shifts

What We’re Looking For:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you’re the problem solver we’re looking for.
• Customer Service Excellence: If you’ve excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Attention to Detail: A keen eye for detail is essential. We need someone who can ensure accuracy and consistency in all tasks, whether it’s client communication or administrative responsibilities

As a Client Service Representative, you will play a crucial role in supporting our specialty and emergency departments while welcoming and assisting our guests.

What You’ll Do:

• Client Interaction: Greet clients warmly, schedule appointments, and manage check-ins.
• Administrative Support: Prepare forms and certificates, file and retrieve medical records, and maintain cleanliness of the reception area.
• Billing and Payments: Perform basic invoicing, billing, and account procedures.
• Phone Management: Answer and direct calls through a multi-phone line system.
• Liaison Work: Coordinate with referring veterinary facilities to request necessary records and information.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

What We’re Looking For:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you’re the problem solver we’re looking for.
• Customer Service Excellence: If you’ve excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Attention to Detail: A keen eye for detail is essential. We need someone who can ensure accuracy and consistency in all tasks, whether it’s client communication or administrative responsibilities.

About Us: CTVRC/EC is a premier specialty referral and emergency centre, proudly owned and operated by two Canadian veterinarians. We offer the highest quality care in surgery, internal medicine, oncology, and emergency medicine. Our mission is to lead in the prevention, diagnosis, and treatment of medical and surgical diseases, all while fostering a compassionate environment for our patients, clients, and staff.

Why Join CTVRC/EC?

• Inclusive Workplace: We are committed to creating a diverse, equal-opportunity workplace and encourage applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S, and others.
• Work-Life Balance: Our unique rotation schedule offers consistent 10 or 12-hour shifts, ensuring adequate time off to support your well-being.
• Team-Oriented Culture: Enjoy working with a collaborative team where your contributions are valued.

Compensation & Benefits:

• Comprehensive Benefits: Dental, vision, life insurance, extended health care, and access to Employee Assistance Programs.
• Perks: Discounts on premium pet care, paid time off, uniforms provided, and staff appreciation events.

Ready to Make a Difference? If you have a passion for customer service and want to work in a supportive, dynamic environment where no two days are the same, CTVRC/EC is the perfect place for you. Apply today and join a team that values your skills and contributions!
For more information about us, please visit https://www.ctvrc.ca.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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