ABOUT US:

Curely Pharmacy is a fast-growing online pharmacy dedicated to delivering safe, efficient, and personal care to our patients across the UK. We specialise in weight loss treatments and high-demand health products, with a focus on exceptional service and trust.

JOB DESCRIPTION:

We are looking for an experienced Customer Service Representative to join our team. You will be the first point of contact for our customers, providing high-touch, compassionate, and professional support across phone, email, and live chat.

REQUIREMENTS:

• Minimum 2 years of customer service experience, ideally in healthcare, pharmacy, or similar high-trust industries
• Confident and professional phone manner with strong written communication skills
• Experience using CRM systems and handling support tickets
• Ability to multitask and remain calm under pressure
• A passion for patient care and delivering service that goes above and beyond
  Working Hours: Full-time, Monday to Friday (occasional weekend cover may be required)
  Salary: Competitive, based on experience
  Job Type: Full-time
  Pay: £91.52-£200.51 per day

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In perso

• Handle incoming calls and respond to patient enquiries in a timely and professional manner
• Manage ongoing cases and follow-ups, ensuring a seamless experience from order to delivery
• Provide accurate information on prescriptions, products, delivery timelines, and processes
• Liaise with suppliers, couriers, and internal teams to resolve issues efficiently
• Maintain detailed records of interactions and support ticket updates
• Deliver a personalised, empathetic service aligned with pharmacy care standards
• Escalate medical or complex issues to the appropriate pharmacist or manager