Customer Service Representative Customer Service Representative at DEKRA

, , -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Detail-Oriented, Team Spirit, Computer Skills, Mandarin, English, Quotation Preparation, Documentation Preparation, Project Coordination, Customer Orientation, Quality Focus, Invoice Issuance, Payment Collection, Cold Calling, Status Monitoring

Industry

Public Safety

Description

As one of the world’s leading expert organizations, DEKRA currently employs almost 44,000 people in approximately 60 countries on all five continents. With qualified and independent expert services, they work to achieve the company's vision that DEKRA will be the global partner for a safe world. Job Description: 1.Preparing and sending out formal quotations; Assist to issue formal invoice and reporting; 整理并发出正式的报价单；协助开具形式发票和做报告汇总； 2.Preparing documentation for project opening and coordinating; 整理相关文件以创建项目和做协调； 3.Monitoring and updating project status; 监控并更新项目的状态； 4.Preparing documentation for certificate application; 准备相关文件以申请证书； 5.Sending out output documents such as confirmation letters, reports and certificates; 向外发送相关文件，包括确认书，报告和证书； 6.Assisting (S) AMs with cold-calling suspects and prospects; 协助客户经理处理客户的疑问和要求； 7.Assisting (S) AMs with quotation follow-up; 协助客户经理跟进报价； 8.Assisting (S) AMs with payment collection; 协助客户经理收取货款； 9.Assisting PM/PEs with documentation preparation; 协助项目经理及项目工程师准备相关文件； 10.Coordination among related parties, customers, subcontractors, suppliers, (S) AMs, PMs/PEs; 协调多方，包括客户、承包商、客户供应商、客户经理、项目经理及项目工程师； 11.Undertake any other duties assigned by Cluster Manager. 履行业务线经理分配的其他任务。 Job Requirements: 1. College level or above；大专以上学历； 2.Hight responsibility, positive and open personality, team spirit and good communication skills; 有较强的责任心，积极开朗，团队协助，善于沟通； 3.Strong customer-oriented mindset; 客户导向； 4.Detail-oriented with strong sense of quality; 注重质量和细节； 5.Skillful in computer usage, words, excel, PowerPoint; 熟练运用words, excel, PowerPoint等常用办公软件； 6.Good in Mandarin and English (Cantonese and other languages are added advantage). 良好的普通话及英语表达；若能说粤语及其他语言，优先考虑。 In addition to competitive comprehensive compensation and benefits , we also provide you with the opportunity to work independently and take on responsibility from an early stage. We stand for many and varied career options and invest in your further development.

Responsibilities

The Customer Service Representative will prepare formal quotations, assist with invoicing, and coordinate project documentation. They will also monitor project status and assist account managers with customer inquiries and payment collection.