Customer Service Representative- Customs Brokerage (Brokerage experience re at Expeditors

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

28.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customs Brokerage, Data Entry, Customer Service, US Customs Documentation, Compliance, Track And Trace, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft OneNote, Interpersonal Communication, Organization, Mathematical Skills, Chinese Language

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more. Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill. For more information on the company, please visit our website: https://www.expeditors.com/careers Job Description Position Schedule: Monday – Friday 7:30AM – 4:30 PM Major Duties and Responsibilities A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department. 3 to 5 years of Brokerage experience required Ensure a smooth and timely customs process flow for all customs related activities Daily execution of workflow and department metrics Transfer declaration information from commercial documents, or other sources into our customs entry system Accurate and timely data entry to allow for the build of a complete US Customs declaration Build and maintain strong relationships with the customers and government organizations Ensure compliance to regulations at all times, both internal and external Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies Understand customer expectation to ensure all the elements of the SOP and KPI’s are met Identify and manage exceptions while also identifying opportunities for continuous improvement Effectively manage and organize emails for timely follow up Qualifications Minimum Qualifications: 3-5 years of Brokerage experience required Understanding of transportation and US Customs documentation High School Degree or equivalent required Successful candidates must pass a background check Must be legally authorized to work in the United States Must not require future sponsorship for employment visa Fluent in English, both written and verbal. Must have the ability to work overtime in support of the department’s needs Must be able to commute to the city of Torrance, CA Comfortable with numbers and basic mathematical skills Comfortable working in an office environment Desired Qualifications Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Strong desire to learn Sense of urgency and works well under pressure Immense attention to detail Team player mentality Good computer skills (Excel, Word, PowerPoint, Outlook, OneNote) Ability to communicate in Chinese is a plus Reporting Structure Supervisor and Manager Additional Information Expeditors offers excellent benefits Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and Vision Life and Long Term Disability Insurance 401(k) Retirement Savings Plan (US only) Employee Stock Purchase Plan Training and Personnel Development Program The wage for this position is $24.00-$28.00 per hour. All your information will be kept confidential according to EEO guidelines. Compensation: USD 24 - USD 28 - hourly

Responsibilities

Ensure timely and accurate customs process flow and data entry for US Customs declarations. Maintain strong relationships with customers and government organizations while ensuring regulatory compliance.