Customer Service Representative at Dallas Central Appraisal District

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

49189.5

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organization, Public Relations, Adaptability, Positive Attitude, Inquiry Handling, Document Handling, Issue Resolution, Research Preparation, Mail Processing, Scanning, Bilingual In Spanish, PC Proficiency, MS Office Software, Time Management, Clear Communication

Industry

Government Administration

Description

Description Are you looking for a terrific work/life balance with excellent benefits? Are you organized and great with people? A self-motivated, quick learner, with previous office experience? The Dallas Central Appraisal District is seeking a Customer Service Representative to provide stellar customer service to the public. Come and join the Customer Service Division as a team member of one of the premier Appraisal Districts in Texas! As a Customer Service Representative, you will have the opportunity to provide a high level of excellent service to the public. The ideal Customer Service Representative has excellent public relations skills, is adaptable, and has a positive attitude. The Customer Service Division is the first point of public contact allowing you to have a direct impact on the community! ESSENTIAL DUTIES AND RESPONSIBILITIES: Handles inquiries from the public by phone, walk-in or email/correspondence. Handles owner documents Instructs the public on DCAD division activities including Commercial, Residential, BPP, Property Records Exemptions or GIS. Resolves customer issues. Prepares research in support of various DCAD divisions. Assists with mail, opening, sort, and scanning. PREFERRED: Bilingual in Spanish. (Read and Speak) Previous customer service, appraisal or tax office, or other office experience. Starting Salary: $38,720 to $49,189.50 DOE Benefits: Medical Vision Dental Wellness Program Retirement Plan Deferred Compensation Plan Life Insurance Paid Time Off Advancement Opportunities At the Dallas Central Appraisal District fairness and equality are the core of who we are. We are committed to inclusion across race, gender, age, religion, identity, and experience. The Dallas Central Appraisal District is an equal opportunity employer. Requirements High School Diploma, GED, or equivalent experience. Proficient in the use of a PC and MS Office Software. The ability to ask questions that will bring forth the information needed to assist the customer efficiently. The ability to concentrate on assigned tasks and to manage time effectively. The ability to communicate clearly on the telephone and face to face. Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down. The ability to lift and carry up to 20 pounds of files or equipment. Applicant must be able to pass a standardized skill test administered by the District.

Responsibilities

The Customer Service Representative handles inquiries from the public via phone, walk-in, or email, manages owner documents, and instructs the public on various division activities like Commercial, Residential, Exemptions, or GIS. They are also responsible for resolving customer issues and preparing research to support different divisions.